Welcome to The Paper Trails Online Store.
This page is here to answer any questions you may have about us. If you do not see your question answered, please e-mail Karen at .
1. How do I pay for my products?
We use Paypal for all of our online product purchases. It is important to note that you do NOT need to have a Paypal account to pay for your product purchases. You can use your regular credit card for that through the Paypal screens.
2. When will my products ship?
All products ship within 3 days of receiving payment.
3. How much is shipping and do you ship internationally?
Shipping is charged at a flat rate of $7.95 in the US and will be sent by Priority Mail or First Class Mail. If your actual shipping is only a few dollars, I WILL refund you the difference once the items are shipped. We DO ship internationally at an exact shipping rate. The difference between the flat rate $7.95 and exact shipping will be billed to you separately. Products will ship once the invoice for the difference is paid.
4. Do you have a return policy?
We will only take returns for damaged goods. We package our products with great care; however, at times a damaged shipment may arrive at your doorstep. If this happens you must notify us via e-mail with a detailed message and pictures of the damaged items within 5 days of receipt. If an item is no longer available, we will issue a credit for a future purchase.
If you have any further questions, please e-mail me at .
Thank you!
~Karen
